Terms:
• We offer the following terms: COD (Cashiers Check/Money order or Company Check), Credit Card (Visa & Mastercard only), *Prepay (Check or Wire Transfer), or Net Terms (payment due 30 days from invoice date)
* There will be a $25.00 charge per wire transfer to cover bank fees.
** Customers that are requesting Net Terms must fill out a credit application & supply us with at least 3 verifiable references. We have these on hand & can fax or mail direct if needed.
Turn Times:
• Normal ship time is *3-5 business days. Please note, if you are applying for credit or are past due, it may add time to shipping.
* Orders for 300 pieces or more per design are considered "major" orders & must be printed. Print runs normally take about 2 weeks for basic bodies and 5-6 weeks for fashion.
** Turn times may be extended leading up to and during the Holiday Season.
Ship Methods:
• Ship methods offered are: UPS (all services) and DHL (cannot ship COD if using DHL). We can also ship with a carrier of your choosing assuming you have an account with them.
** note, we will not ship via USPS (United States Parcel Service).
Sales Tax:
• State Sales Tax will be charged on all orders for customers who do not have a resale form on file with us. We have these forms available and will fax upon request.
Returns:
• Our damage return policy is 72 hours from receipt of goods. Please call or fax us should you receive damaged merchandise. Please include: Total pcs, design info, damage information, etc…
** note, returns are not accepted for overstocks.